Delivery Information

Delivery Information

Seamless Shipping with FloraCebu

Welcome to FloraCebu, where your satisfaction starts with a smooth and reliable delivery experience. We've streamlined the process to ensure your orders arrive promptly and stress-free. Here’s everything you need to know:

Shipping Methods & Timelines

• Standard Shipping
  Perfect for deliveries to distant provinces. Handled by our trusted courier partners. For quicker service, consider upgrading to Express Shipping or our Swift Rider Service (available in Cebu City and nearby provinces) for a small additional fee.

• Express Shipping
  Available within Cebu City for faster fulfillment.

• Nationwide Shipping
  Coming soon! We’re working hard to expand our delivery services across the Philippines—thank you for your continued support.

Order Processing Time

We offer same-day delivery within Cebu City and nearby provinces. Orders are processed swiftly to meet your gifting needs on time.

Tracking Your Order

Easily track your order via Messenger or Live Chat with our customer support team. While tracking numbers are provided for courier deliveries, most local orders are delivered by our own trusted riders for added efficiency.

Delivery Address

Please double-check your delivery details during checkout to avoid any issues or delays.

Delivery Confirmation

To ensure secure delivery, a signature may be required. If you're unavailable, please arrange for a reliable recipient to accept the package on your behalf.

Delivery Issues

If you encounter any delivery problems, our friendly support team is just a message away on Messenger or Live Chat. We’re here to help!

Shipping Costs

Shipping fees vary based on your selected method and destination. Final costs are displayed clearly during checkout for your convenience.

International Shipping

At the moment, we only deliver within the Philippines. However, international shipping is in development—stay tuned as we grow!

Holidays & Peak Seasons

Delivery times may be longer during holidays and peak occasions. We appreciate your patience during these busy times.

Failed Delivery Attempts

If a delivery attempt fails, it will be your responsibility to arrange for a redelivery or pickup. Please ensure someone is available to receive your order.

Product Substitution

In rare cases, we may make substitutions to ensure timely delivery. Don’t worry—any changes will match the quality and theme of your original selection.

Specific Time Requests

While we can’t guarantee exact delivery times, we recommend placing orders at least 2 days in advance for special timing requests. Please note that delivery time guarantees are suspended during peak periods.

Thank you for choosing FloraCebu!
For any delivery questions or concerns, don’t hesitate to contact our customer support team. Your happiness is always our priority.